At PipeFlow360, we are committed to providing high-quality software solutions that meet the needs of our customers. If you are not completely satisfied with your purchase, we offer a 30-day refund policy to ensure your satisfaction.
1. Eligibility for Refunds
- Refunds are available for new customers who purchase a PipeFlow360 SaaS plan directly from our website.
- The refund request must be made within 30 days of the initial purchase date.
- Refunds will not be issued for renewals or subsequent charges after the initial purchase.
- Refunds will not be issued for setup fees.
2. How to Request a Refund
- To request a refund, please contact our customer support team at support@pipeflow360.com with your order details and reason for the refund request.
- Our customer support team will review your request and respond within 2-3 business days.
3. Refund Process
- Once your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
- Please note that it may take 5-10 business days for the refund to appear on your bank statement, depending on your bank or card issuer.
4. Non-Refundable Items
- Custom development work, setup fees, and any additional services purchased alongside the SaaS plan are non-refundable.
- Refunds will not be granted if we determine that there has been misuse of our services or violation of our terms of service.
5. Modifications to the Refund Policy
- PipeFlow360 reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the update.
If you have any questions about our refund policy or need further assistance, please contact our customer support team at support@pipeflow360.com.
Thank you for choosing PipeFlow360!